**Privacy Policy for Spell CPaaS**

Effective Date: 14th August, 2023

Thank you for choosing Spell CPaaS. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our CPaaS (Communications Platform as a Service) system to send SMS messages to end users. By using Spell CPaaS, you agree to the terms of this Privacy Policy.

**1.Information We Collect**

1.1. **Personal Information**: When you use Spell CPaaS, we may collect certain personal information from you, such as your name, email address, phone number, and payment information. This information is necessary for account creation, communication, and processing payments.

1.2. **Usage Information**: We automatically collect information about your usage of the Spell CPaaS system, including the numbers you send SMS messages to, the content of the messages, and the frequency of usage. This information helps us improve our services and troubleshoot issues.

**2. How We Use Your Information**

2.1. We use the personal information you provide to us for account management, billing, customer support, and to communicate with you about our services.

2.2. We use usage information to monitor and improve the performance and quality of the Spell CPaaS system, analyze usage patterns, and enhance the user experience.

**3. How We Share Your Information**

3.1. **Service Providers**: We may share your personal information with trusted third-party service providers who help us deliver our services, such as payment processors and cloud hosting providers. These providers are obligated to use your information only for the purpose of providing the requested services to us.

3.2. **Legal Requirements**: We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal obligations or protect our rights, property, or safety.

3.3. **Business Transfers**: If Spell CPaaS is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction, subject to the privacy policy in effect at the time of the transfer.

**4. Your Choices**

4.1. **Opt-Out**: You can opt out of receiving promotional emails from us by following the instructions provided in those emails. However, you may still receive non-promotional communications related to your account and our services.

4.2. **Access and Update**: You have the right to access and update the personal information you provide to us. You can do this by logging into your account or contacting our support team.

**5. Security**

We take reasonable measures to protect the security and confidentiality of your personal information. However, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us.

**6. Changes to this Privacy Policy**

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the date of the latest revision will be indicated. We encourage you to review this Privacy Policy periodically for any updates.

**7. Contact Us**

If you have any questions or concerns about this Privacy Policy or the practices described herein, you may contact us at contact@spellinnovation.com. By using Spell CPaaS, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

**8. Availability**

The app's usage policy is in accordance with the Nepal Telecom Authority, permitting access only to individuals with Nepalese communication service platform mobile numbers and within the borders of Nepal.

Spell Innovation Private Limited